Headquarter In: Bangalore, Karnataka
Founded in Year: 1995
Employees Headcount: 1000+
Any organization to succeed, it requires a mix of various aspects. The primary aspect which is the prime driver for any organisation to move ahead is the managerial style and management of employees. The second aspect, which is important for the smooth functioning of any organisation is the management of the facility where Facility Management companies play a crucial role.
Excellent facility management services are an absolute must for seamless operation of any organisation in order to create an environment conducive to higher productivity of employees and which also will appeal to any new customer showcasing the professional operation of the organisation
Having had over 12 years of experience with Taj & Welcom Group, Bharathi Kamath has been a veteran in the field of upkeep and maintenance. She has been associated with some of the major companies in various segments and to name a few, Fanuc India, Bagmane group and Harman International. Business Iconic is proud to feature her thoughts and successful endeavours of Carewel Facilities India Pvt Ltd of which she is the founder and Managing Director
Bharathi’s Journey-
“The journey has been rewarding with a lifetime of experiences.”
Overall Facility Management business is one that is learnt through experience and solving the initial struggles and challenges to me has been an ultimate learning experience she echoes.
Before kick-starting Carewel Facilities, Bharathi worked with the Taj Group and Welcom Group of Hotels. Having done management training with Taj Group of Hotels Bharathi was heading the Housekeeping wing of Taj in Varanasi and Bangalore and later joined ITC Welcom Group of Hotels in Bangalore. With the experience of over 12 years in the hospitality line, it felt pretty obvious to Bharathi to step into the role of an entrepreneur, thus she initially started Carewel as a Housekeeping Service provider.
Today Carewel has evolved into a comprehensive facility management service provider.
Overcoming the Challenges on Her Way-
“The initial period was not easy, but it set the foundation to what we are and where we are today.”
In the initial stages, Bharathi struggled in several aspects such as working capital, client acquisition, organizational procedures and government regulations. Since the company was founded over 20 years ago, it was a time when the industry was not easy for women-entrepreneurs to get a firm grounding. She had to face a difficult set of circumstances to adapt to she says.
Carewel was started at a time when a large number of multi-national companies had just entered the Indian market and started working with local vendors for the outsourcing of non-core business. It was a challenge learning and adapting to the ways of the new business culture and providing the services needed within the framework expected by the client.
In today’s scenario of pandemics in the last two years, the crisis has been a period which has honed one’s skill to be patient, adapt to changing circumstances and move on.
Catering to clients’ requirements has been a huge challenge as the situation is extremely fluid
“Overall Facility Management business is one that is learnt through experiencing and solving the initial struggles and challenges and to me it has been an ultimate learning experience.”
The Unique Service Offerings of Carewel-
Carewel Facilities India Pvt Ltd. is a multi-faceted service provider in the field of upkeep and maintenance of offices, apartment complexes, gated communities, hospitals and malls. Carewel also provides allied services like one-time deep cleaning, pest control, sanitizing & fumigation, landscaping and gardening along with Electro-mechanical services. Recently these services have been extended to the residential sector too.
Carewel differentiates itself by its emphasis on nurturing and maintaining long term client relationships.
“While we hold ourselves to the highest standards on the services delivered to our clients, we also ensure that we are more than just a vendor.”
With all the clients Carewel provides service,they serve as a personalized high touch organization that a client can depend upon for all their needs.
The management takes great pride in the welfare of their employees as they are the backbone of the organisation. Even though the company provides services which are delivered at the client site, the entire workforce feels they are a part of the larger family.
In today’s scenario, understanding, compassion and empathy are an absolute necessity for the mental and emotional well-being of the employees. Employees have the confidence that the organisation is always by their side when required.
A Team that Accounts for All-
“‘Quality’ has always been a big buzzword in our space.”
The context of the word has constantly been evolving and Carewel has always worked to adapt to that dynamic change.
While the ‘Quality’ in terms of day-to-day service the team provides is a must, it is their handling of the current and emerging environment, accepting the current scenario and focusing on adaptability and relationships which has been recognized and appreciated by the clients which define ‘quality’ in their world.
Lastly, Carewel has emphasized ‘quality’ in character. The company’s focus is as much on ensuring that the morals and character of all the people working in the company are of the highest ‘quality’, which they strongly consider over and above than just driving more revenues through the door.
What the Future Holds for Carewel?
You can expect Carewel to become a multifaceted service provider for its clients with more and more offerings, while actively incorporating new and innovative techniques to better the service.
You can also expect Carewel to get a lot more involved in servicing the home segment, manufacturing sector, and in property management, besides the hospital and hospitality segment. Geographically, the company is also looking beyond the Bangalore market.
“Once we are able to establish a strong foothold in Chennai, we will look to expand to other markets and cities Pan India.”
Lastly, the team is committed to implementing initiatives within the organization which will benefit employees. The company intends to work on collaborative projects with the clients in the community and neighbourhood around the areas where they provide their service.
“Currently we are working on recalibrating our sales, marketing and business development initiatives.”
While the traditional approach in this division has been successful and Carwel has grown organically. But the world is rapidly changing. Carewel is now redefining, refining and strategizing its efforts to optimize services for themselves and its clients. Technology is a paradigm that has yet to see its full potential in this field. As this dynamic comes out of its infancy, Carewel is looking to actively address how to use the right technology protocols to improve its services.
Carewel’s concentration has mainly been in the Bengaluru market and has recently commenced services in a few two-tier cities in Karnataka and in Chennai.
Bharathi’s Advice to the Budding Entrepreneurs-
“The key business strategy during this unprecedented period should be to adapt to changes in the work sphere. Every day there is some new norm which one has to adapt to.
It is the ability to accept the new norm and integrate with the deliverables while maintaining quality which should be one strong point which can be attributed to the success of any business. To address and tackle the strong headwind of change one should be resilient which should be the guiding principle.
To all aspiring entrepreneurs, I would say – Your time is now! Go after your vision as you have the backing and support of other women entrepreneurs, as well as a country and culture that is looking to help you succeed.”