Headquarter In: Vadodara, Gujarat
Employees Headcount: 501-1000
Dr. Soloman is the Chief Strategy and Business Officer of Ascentia Services. He is a passionate businessman dedicated towards his role. As an Inventive powerful achiever he describes his career journey in 3 words: upward, learning, and evolving.
From the beginning, Dr. Soloman wanted to be on the front line of the business cycle, meeting and servicing our customers. He believes that it’s important to learn and invest in a workplace where he will always be able to grow in so many different directions.
Hence, he has been proactive, meticulous and consistent and started handling a team and grew upwards with expansion from the state level to national & international levels evolving as a High Caliber Performance-driven professional with over 23 years of rich & extensive experience in Strategic Planning, Business Operations, CX Transformation, Change Management & Transition in international market handling multiple locations globally.
Outstanding Services Offered
Ascentia Services specialize in a revenue-based model using conventional methods and tools. Ascentia Services leadership deck navigates cross-functional domain expertise.
Ascentia’s Omnichannel tools are the best designed across the industry, with adaptability and acceptability for all channels of businesses. The company’s expertise and services are:
- RPA – Contact Center Outsource and Management across industries.
- Digital Transformation across the process domain and business channels
- Value add revenue-based model operations in customer experience.
- Make the messaging and communication channel more effective across every line of business.
- BOT management across all customer journey touchpoints (Chat Bot, Email Bot, WhatsApp Bot, Voice Bot).
Ascentia’s upcoming services are the value proposition in the journey of customer experience with different metaverse effects and impacts. The company will soon introduce the metaverse services across different industries for CX and CX transformations.
Leading with Innovation
Dr.Soloman affirms, “Ascentia Services marks its uniqueness by differentiating the fact of delivery through a flexible model of the process approach, deep dive in the integration to make the customer service lead the customer journey to achieve the pinnacle of customer experience showcasing the customer life cycle value directly linking with profit and loss of the business.”
To make our ideas innovative & unique in the market, the company considers the 5 factors:
- Relative advantage: Is it better than what it’s replacing?
- Compatibility: Is it compatible with the way people currently do things?
- Complexity: Is it too complex to use?
- Trialability: Can you try it in small capacity/intervals/ periods?
- Observability: Can you watch other people use it?
Ascentians sell their ideas, expertise, and hard work to one another. Ascentians understand that our integrity is the lasting quality in all the work that they do. It establishes their reputation and promotes the credibility of their efforts. They believe in Innovation comes as a result of harnessing technology in intelligent ways, whether that’s to accelerate or automate processes, build new tools or create new products and services.
So, in essence, innovation could be seen as a catalyst for positive change. The company’s trusted approach is to use the ADKAR framework to communicate the value of your change proposal, Awareness, Desire, Knowledge, Ability, and Reinforcement,” says the leader.
Noteworthy Milestones Achieved
One of the biggest milestones for Dr. Soloman was to achieve the ‘sustainability the new bottom line’ the road to a more resilient future with its omnichannel and digital solutions in redefining the industry standards with active competition, providing consultative expertise to clients and internal stakeholders, pipeline generation, business, and services transformation, identifying and creating forward-looking solutions, and developing innovative differentiators in support & services leading to Customer Happiness across the industry.
The life of a CSO is busy, tumultuous, and unpredictable. Likewise, being a CSO often means the whole 9-6 system goes out the window. However, he have found certain grounding techniques, which have proven invaluable in the effort to further his development while running a business in turbulent weather and minus-degree economic scenarios.
In this course, he could achieve and accomplish to bring enough sustainability to the business making it strong and firm from the core value and drivers of innovation to the competitive world.
Dr. Soloman feels happy in his heart with a deep satisfaction for successful accomplishment of the following:
Versatile and dynamic approach to set up the first ever unified solution center for the banking sector with 350 branches and 7 regional hubs centers providing a 360-degree customer happiness and experience across all the LOB`s.
Successful deployment of Cross functional domain execution spread across 4 different multi location sites all revenue based and Customer satisfaction. Project development, Transition and execution across multi location with unified approach to business through operational excellence and Lean methodologies.
Launch of Business products OSHS and OSTS giving a big leap in the EBITDA margin and P&L.
Successful launch of (Geo-on Demand) – Geographic delivery on demand for e-commerce business. Not to forget, most importantly, Dr. Soloman shed the skin of his old life and stepped into the new him that confidently manages the business as a strategic leader.
Golden Moments of Life
While talking about the most glorious moments in his life, Dr. Soloman asserts, ” A memorable moment is a moment in a persons’ life that is not easily forgotten‚ a moment that raises whole and fresh in your mind‚ complete in every detail‚ the moment you recall it. There are many memorable moments in my life‚ but the one that stands out most to me would be the day I was Born Again in the LORD GOD ALMIGHTY. The most remarkable moment of my life is to be courageous enough to grow and evolve. It takes courage to cultivate and become someone you really want to be. Don’t be afraid of the change happening to you. You might lose something worthy, be positive always and in every situation being sure that, you might also gain something pronounced.”
The Driving Force
” FAITH in LORD GOD ALMIGHTY alone and my passion to challenge the situation and overcome has purely led me as a strong motivation. If you want to achieve something in your life and have some goals, you must be self-motivated. It is the most important thing in life to be self-confident. It is very easy to become self-confident. Anything that makes you motivated can help you to be self-confident“, says Dr. Soloman.
Dr. Soloman believes that motivation helps people to keep focused in life and keep working in life. If you want to be self-motivated and self-confident, then you must not be afraid of mistakes. As humans are the one who learns from the mistakes. So, when you go out of your comfort zone, then you will learn new things and great things usually happen outside the comfort zone. Getting out of your comfort zone is the key to keep yourself self-motivated and self-confident.
A Valuable Piece of Advice
Dr. Soloman strongly believes that LORD GOD ALMIGHTY has a plan for everyone. So, we should execute the plan with the wisdom and knowledge.
“Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve. Always remember that your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. In the end do all the great work with passion and trust in the LORD GOD ALMIGHTY for the results“, he says.
Looking forward to a Luminating Future
In a hypercompetitive global economy, Ascentia unleashes and capitalizes on innovations. Creating a culture in which innovation flourishes takes courage. Determined innovators persist despite setbacks. Ascentia puts innovation at the heart of strategy and touts it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, incremental contributions, and early-stage new ideas at the bottom.
Ascentians recognize innovation in every part of the company. It’s Dr. Soloman’s vigilant eye for building a culture of agility, creativity, and innovation. The company considers the question of intellectual property (IP) while encouraging customer-driven innovation. Ascentia Services’ future foresight might lead to long-term strategy, research and development investment, and acquisition strategies. Ascentia plans to go with global expansion in Asia pacific region, Strong GCC & MENA geographic zone, and across continents in Australia and UK. In the next five years, Ascentia services will go deep and strong in expansion and position itself as the major player in the international market.