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Reinventing HR operations with humans and AI collaboration

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Expected to be the most significant business advantage in the future by 72% of executives, artificial intelligence (AI) is predicted to be incorporated into 47% of organisations’ HR functions by 2022.

While it is feared that employment rates will drop as the use of intelligent technologies rises, when speaking with Business Chief in October, Arun Shenoy, SVP Global Sales and Marketing at Serverfarm reflected on the best way to deploy technology, software and hardware tools. “Most organisations find this challenging because they are only solving one part of the problem – the technology. Simply buying and deploying a platform isn’t enough; you have to change and refine the processes and ensure that you have the right people,” commented Shenoy. 

In fact, speaking with executive experts in HR operations, the consensus highlights that benefits of AI in HR operations come from a collaborative approach between AI and humans, with a core use case being to provide efficiency gains. “It has allowed us to do the same thing we always did – but faster and more cost effective,” comments Andi Britt, Senior Partner at IBM Talent & Transformation, IBM Services Europe. While the internet brought the capability of fast recruitment, both Britt and Chris Huff, CSO at Kofax identify that AI can apply the same speed to the assessment of potential candidates, the likelihood of future success and the expected timeframe to fill a given role. “This is an example of the ways in which AI is changing the situation so that technology enables the HR function to solve critical business challenges, building on earlier contributions from workforce analytics,” added Britt. 

With COVID-19 placing organisation and business operations on the edge of a pivotal moment when it comes to innovation and digital transformation, AI and automation have transitioned from a ‘nice to have’ to a ‘necessity for survival’. “COVID-19 has created a digital awakening that has accelerated the adoption of AI and automation technologies,” comments Huff. It is expected by those in HR that COVID-19 will not only accelerate the overall digital journey for organisations, but the role of HR in the modern workplace. This acceleration will ultimately move organisations closer to HR 3.0 with employee experience at its centre. “CHROs at high performing organisations are taking immediate action to achieve this vision. They are leveraging real-time unstructured data from inside and outside organisations, and pairing that with analytics and AI to improve talent and workforce decisions while enabling more personalised employee experiences,” says Britt. 

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