Smarter Biz : AI Powered Next Generation Mobile CRM

Smarter Biz is India’s first end to end CX platform enabled with gig-workforce. We empower companies to shift their CX centres to 100% Opex model and enable businesses to deliver quality customer experience services at significant cost benefits through our unique people and technology platform. Our vision is to be the leading global customer experience service provider translating advanced technology through our network of existing local talent pools to add value for our customers.

Since 2014, SmarterBiz is transforming the CX delivery for some of the leading banks to tech unicorns, across verticals like automotive, telecom, hospitality, and financial services.

Led by a team of experienced professionals, SmarterBiz streamlines customer journeys across multiple touchpoints with its CX platform—Uearn.ai—lowering the cost to serve, time to serve, and budgets to CX centre. It delivers the customer experience through its platform and gig-workforce bringing convergence of tech and people to run multi-layered operations for its clients. Its fluidity supports clients to scale 4X times faster than the traditional model supported by high talent workforce to work from remote distributed locations. Uearn facilitates remote work opportunities and has about 5,000 trained, and gig-ready customer experience profiles currently and is available as a remote gig workforce app in Google Play Store.

Intuitive CRM

Born in 2014, the inimitable platform of this Bangalore based company with partners in Chennai, Delhi & Malaysia integrates with Microsoft Excel spread sheets to bring all business leads as appointments on sales executives smart phones and enables business owners to view business transactions and evaluate their employees’ performance on Excel. More over this creates a high transparency and trust within the team, since everything can be reviewed with out any filters. Besides enabling clients to send multi media/digital marketing messages to interested customers by SMS, it helps create work orders and update its status to customers by SMS/email. On cloud, business owners can get an Excel based report that highlights the call records they should emphasize on.

Unlike other quasi-mobile solutions, Smarter BIZ CRM’s soul is making today’s natural work flow intelligent and mobile, thus makes it painless for the sales person right from automatically capturing the lead to faster closure because of increased number of follow-ups

These features along with the usage of Excel make this CRM so intuitive, even a new joinee can get started with the app in 10 minutes. “The real innovation lies in Smarter BIZ’s capability of analyzing the voluminous data

coming through multiple channels to enable clients to take a simple action that will improve the conversion. We drive efficiency and transform medium performers to best performers by marrying cutting-edge technologies to the organizations’ natural vocabulary with out altering their behaviour,” expounds Vijay Krishna. Unlike other quasi mobile solutions, Smarter BIZ CRM’s soul is making today’s natural work flow intelligent and mobile, thus makes it painless for the sales person right from automatically capturing the lead to faster closure because of increased number of follow-ups. Smarter BIZ takes pride in having one of the world’s highest security grades for cloud storage with features like supporting the entire app offline and provides role-based access facility. Steered by a proficient management team, where each have 15-18 years of experience in sales, the company has designed the CRM solution to automatically follow-up every lead 5-8 times, which has helped its clients like auto motive dealers, credit card and SIM card sellers to become the best sellers in the country. Experiencing a stupendous revenue growth of 250 percent in the past ten months, Smarter BIZ is in the verge of raising the next round of funding. The company intends to further understand the natural behaviour of sales people deeply to help business owners pinpoint exactly where to invest money to improve overall conversions, while capturing the hearts of sales people. “Our growth is driven through customer seat acquisition, thanks to the CRM’s ease of on-boarding. We foresee a tenfold growth in next 12 months,” concludes Rajesh.